On the morning of September 7, we invited 18 cargo airlines to participate in the round table meeting at Hyatt House. Customers arrived on time. Mrs. Berke ¨C GM of ICCS said that providing the best service to customers is our eternal value pursuit, and we always commit ourselves in developing better in the future.
At 10 o¡¯clock, the meeting began. Mrs. Berke gave a speech. She firstly showed the ICCS 2017 semi-annual report including cargo tonnage, increase of personnel and equipment, as well as the Hermes system upgrade. She also shared our plans of the second half year. In the customer satisfaction survey of the first two quarters, airlines scored 4.52 on average (full score is 5) for our service quality. Mrs. Berke paid high attention to customer most concerned issues such as DGR operation, import frozen meat and international air transfer cargo, and feedback one by one. In the following free speech section, Shenzhen airlines shared information that they will increase wide-body aircraft and temperature control cargo in the future. China Air has expressed its expectations of improving our palletizing quality and upgrading x-ray machines.
The meeting held successfully and customers spoke highly of it. We listened carefully to the valuable opinions of our customers and made detailed records. In the afternoon of the same day, we organized an internal meeting to draw up the improvement plans.